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We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 14 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
* Bicycle returns will ONLY be accepted within 7 days in New/Unridden condition
* All special orders are final sale and non-refundable
* All sales on Closeout Items are final
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund. Merchandise must be in new condition. No refunds will be allowed on sale, close-out, special order, discontinued, or used merchandise.
* Bicycle returns will ONLY be accepted within 7 days in New/Unridden condition.
The following criteria must be met to qualify for a refund:
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
* Bicycle returns will ONLY be accepted within 7 days in New/Unridden condition.
* All sales on Closeout Items are final
* All special orders are final sale and non-refundable.
* Parts, accessories, or clothing must be returned in original condition within 14 days.
* After 14 days, no returns will be accepted.
Labor fees, such as custom wheel builds or other services, are non-refundable.
*ONLINE RETURNS: * You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the original shipping costs paid by Bicycle House.
* Bicycle orders a restocking fee of 10% of your purchase price will apply. This includes labor and packaging costs.
If you believe you have received a faulty product, please email us at [email protected] within 7 days of receiving the item. Bicycle House reserves the right to determine if a product is faulty based on our quality inspection.
Quality Inspection and Return/Replacement Process:
Our team will evaluate the reported issue to determine warranty eligibility. If the product is found to be faulty, it may need to be returned for either a replacement or refund, depending on stock availability.
Shipping Costs and Labor Charges:
Bicycle House is not responsible for any shipping or labor charges not covered by the manufacturer under warranty. Customers may be required to cover shipping costs for returning the item.
Stock Availability and Warranty Processing Fees:
Replacement items are subject to stock availability. For warranty claims on products not purchased from Bicycle House a processing fee may apply, which will be communicated prior to processing.
Refunds and Credits:
Refunds and credits will be issued based on the conditions specified. Refunds will be processed to the original payment method or provided as store credit.
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Shipping options are available for most apparel and accessory items. Orders typically ship within 1-4 business day of being placed.
In-store pickup is available for all items, including bikes. Some Items may get additional charge based of size. We do offer delivery services up to 50 mile radius from our store.
| Order Amount | Standard Shipping | In-Store Pickup |
| Under $50 | $9.99* | Free |
| $50 to $100 | $12.99* | Free |
| $100 to $250 | $15.99* | Free |
| Over $350 | Free* Bicycle Shipping* | Free |
* We do use FedEx Ground ® ,UPS or USPS shipping.
* We will ship your Bicycle by FedEx or UPS (Bikeflight.com) / Bicycle Shipping get charge based of size and weight.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.
You will be notified by phone or text message when your repaired item is ready for pick-up. All repaired items must be picked up within 30 days. All repaired items not picked up within 30 days costumer will be charged $150 per month until bike is picked up. The item will be transferred after 1 month to a warehouse until customer picks up item.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: 6844 Tylersville Rd, West Chester Township, OH 45069. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the original shipping costs paid by Bicycle House.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to [email protected] or write a letter to 6844 Tylersville Rd, West Chester Township, OH 45069